Return & Refund Policy
Return Policy Validity
Our return policy is valid for 30 days. You have 30 days to return your product after you've received it. Once 30 days have passed, we unfortunately cannot accept your return anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
Additional non-returnable items:
Gift vouchers
Some health and personal care items
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted or refunds are refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
- Personalised items such as certain rings and jewellery are personally customised once, on return we will therefore charge a return fee of 25%.
Refunds
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 7 days, using the same payment method you placed the order with.
Late or missing refunds
If you have not yet received a refund, check first with your bank account.
Then contact your credit card company, it may take some time for your refund to be officially transferred.
If you have done all this and have not yet received your refund, please contact us at info@clair-fashion.com
Exchanges
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order.
Shipping your return items
Our return policy is valid for 30 days. You have 30 days to return your product after you've received it. Once 30 days have passed, we unfortunately cannot accept your return anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
Additional non-returnable items:
Gift vouchers
Some health and personal care items
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted or refunds are refused.
- Any item that is not in its original condition or has been damaged.
- Any item with missing parts for reasons not due to our fault(s).
- Any item returned more than 30 days after delivery.
- Personalised items such as certain rings and jewellery are personally customised once, on return we will therefore charge a return fee of 25%.
Refunds
Once we have approved the return, your refund will be processed and a refund will be automatically issued to your account within 7 days, using the same payment method you placed the order with.
Late or missing refunds
If you have not yet received a refund, check first with your bank account.
Then contact your credit card company, it may take some time for your refund to be officially transferred.
If you have done all this and have not yet received your refund, please contact us at info@clair-fashion.com
Exchanges
Unfortunately, we don't accept to exchange your items. You can always return your items and place a new order.
Shipping your return items
You are responsible for paying the shipping costs for returning your item.
It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment, and we cannot guarantee that we will receive your returned item.
Boutique Name: Clair Fashion
Address: Trasmolenlaan 12, Woerden, Utrecht, 3447 GZ, die Niederlande
E-mail: info@clair-fashion.com
FAQ: Frequently Asked Questions
Tel: +31 647 341 757
Customer service hours:
Monday to Friday: 09:00 am to 6:00 pm
(GMT) Greenwich Mean Time (London)
We do our best to reply to your e-mail within 1-2 days.